Klaviyo · Segmentation · Email

HOW TO SEGMENT
YOUR KLAVIYO LIST

How to set up Klaviyo segmentation for D2C brands. Essential segments, build instructions, and how to use segments to increase revenue per send.

Free
Always
D2C
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SEGMENTATION IS THE DIFFERENCE BETWEEN 20% AND 40% OPEN RATES

Sending the same email to your entire list treats a VIP customer who has spent $2,000 with you the same as a subscriber who joined three weeks ago and has never bought. Segmentation fixes this — giving each type of subscriber the right message at the right time.

WHAT'S INSIDE — PREVIEW

01
What is covered in this guide — how to segment klaviyo — and how to use it.
Complete coverage · Step by step
02
Implementation checklist: Step-by-step action items you can complete today.
Checklist · Action items
03
Benchmarks: Industry-standard metrics and targets for this topic.
Benchmarks · KPIs
04
Common mistakes: The errors most brands make — and how to avoid them.
Anti-patterns · Mistakes
05
Tools and tech stack: Which platforms and tools are referenced.
Tools · Stack
06
Templates and copy: Ready-to-use copy and template snippets.
Copy · Templates
07
Worked examples: Real brand examples with context.
Examples · Case studies
08
Related resources: What to read next for deeper implementation.
Related · Next steps

FREQUENTLY ASKED

What is the minimum segmentation every Klaviyo account needs?

Three segments minimum: (1) Engaged 90-day (your primary sending list). (2) VIP buyers (3+ orders or high spend). (3) Unengaged 180+ days (suppress from sends). These three alone dramatically improve deliverability and revenue per send.

How do I create a Klaviyo engaged segment?

In Klaviyo: Lists & Segments → Create Segment. Condition: "What someone has done: Opened Email in the last 90 days OR Clicked Email in the last 90 days." This is your primary send segment for campaigns.

How often should I update my Klaviyo segments?

Klaviyo segments are dynamic — they update automatically as conditions are met. You do not need to manually refresh them. Review your segment definitions quarterly to ensure the time windows and conditions still reflect your list health.

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